Founded in 1985, Haulotte is a French group with over a century of expertise, specializing in the design, assembly, and distribution of aerial work platforms. As an international mid-cap company (ETI), Haulotte operates in 21 countries and generates over 80% of its turnover internationally. Through reliable, high-quality products, Haulotte positions itself as a leader in safe lifting solutions, providing a unique and valuable user experience.

The Role :

Within our Service Department, you are the face and voice of our after-sales organization. As the primary point of contact for our customers, you play an indispensable role in our daily operations. In a warm, family-oriented environment with short lines of communication, you will work alongside dedicated colleagues to find solutions and provide customers with the best possible service.

Tasks and Responsibilities : 

Customer Contact and Support :

• Act as the first point of contact for customers by handling incoming phone calls and emails.
• Perform an initial diagnosis for inquiries and actively contribute to finding the best technical or logistical solutions.
• Proactively keep customers informed about the status of their requests and follow up on cases diligently.

Administration and Order Processing :

• Process customer requests and prepare quotes for spare parts.    
• Manage order processing and ensure accurate administrative records in our systems.    
• Inform management of key customer feedback to continuously improve our service delivery.

Planning and Coordination :

• Schedule service interventions and ensure all necessary information is correctly prepared for the technicians.    
• Work closely with colleagues in sales, service, and planning to ensure a streamlined operation.

You have relevant experience in customer service, planning, administration, or service handling and possess a strong customer-oriented mindset. While you don't need to be a technician, an interest in technology is a plus; you will learn about our products step by step.

Technical Skills:

• Proficiency in Microsoft Office suite.
• Experience with ERP or CRM systems is a strong asset.
• Excellent command of Dutch (written and spoken).
• Fluency in English is a must.

Soft Skills:    

• Solution-oriented thinker with strong communication skills across various stakeholders.    
• Ability to maintain an overview and stay organized, even during busy periods.    
• Flexible attitude; you enjoy the fact that no two days are the same.    
• A team player who draws energy from collaboration.

Ready to elevate your career to the next level?

Working at Haulotte means joining 1,700 colleagues who share a commitment to caring for people: employees, customers, and suppliers. Our teams' work is guided by our core values: Respect, Commitment, and Performance.