Mission
Founded in 1985, Haulotte is a French group with over a century of expertise in designing, manufacturing and marketing mobile elevating work platforms. As an international mid-sized company, Haulotte operates in 21 countries and generates more than 80% of its sales outside France. Through reliable, high-quality products, Haulotte promotes safe lifting solutions and delivers a unique and valuable customer experience.
The Position
Within Haulotte Ibérica and reporting to the Managing Director, you lead and develop the Service Department across Spain, ensuring operational excellence, customer satisfaction and sustainable growth of the after-sales business.
You are responsible for overseeing all service-related activities, including field operations, workshop activities, spare parts, warranty management and service administration. Working closely with Sales, Operations and Group support functions, you contribute directly to customer loyalty, business performance and the continuous improvement of our service offering throughout the Spanish market, in compliance with Q/C/D/HR/S/E objectives and the Group's values.
As a key business partner, you drive the performance of the service organization while strengthening customer relationships and developing team capabilities.
Main Missions and Responsibilities :
Service Operations & Performance Management
- Lead, coordinate and optimize all after-sales service activities across Spain.
- Supervise field interventions, workshop operations, machine refurbishment activities and service administration.
- Manage spare parts availability and warranty processes in compliance with Group standards.
- Monitor service KPIs and implement corrective and improvement actions when required.
- Define and deploy technical training programs for employees and customers.
Customer Satisfaction & Business Development
- Define and implement the customer service strategy in collaboration with local management.
- Build long-term, trust-based relationships with key customers.
- Lead negotiations on major service agreements and strategic tenders.
- Identify opportunities to grow service revenue through contracts, spare parts and value-added services.
- Analyze business performance and deploy action plans to improve customer satisfaction and profitability.
Team Leadership & Development
- Lead, motivate and develop a multidisciplinary team of field technicians, workshop technicians and service administrators.
- Define competency development plans and support career growth opportunities.
- Ensure the organization has the right skills and resources to achieve its objectives.
- Foster collaboration, accountability and engagement within the team.
- Promote a performance-driven culture aligned with Group values.
Governance, Budget & Cross-functional Coordination
- Manage the department's budget and ensure achievement of financial targets.
- Build and execute the service business plan while delivering against agreed KPIs.
- Report regularly on operational and financial performance.
- Ensure compliance with Group processes, policies, routines and values.
- Act as the subsidiary representative and Key User in Group projects and cross-functional initiatives.
Profile
Holding a degree in Engineering, Business Administration or a related field, you have at least 5 years of experience in a Service Management position within MEWPs, heavy equipment, construction machinery or a similar technical environment.
✔ Technical Skills
- Proven experience managing after-sales service operations with full P&L responsibility.
- Strong knowledge of warranty management, spare parts operations, field service activities and service contracts.
- Good understanding of hydraulic and electrical systems, diagnostics and telematics solutions.
- Ability to analyze operational and financial performance indicators.
- Proficiency with Microsoft 365 and ability to quickly adopt ERP and service management tools.
- Fluent Spanish and English, both written and spoken.
- Additional European language(s) would be an advantage.
✔ Soft Skills
- Strong leadership and team development capabilities.
- Customer-focused mindset with excellent communication and negotiation skills.
- Analytical thinking and sound decision-making abilities.
- Strong organizational skills and ability to manage priorities in a fast-paced environment.
- Hands-on, proactive and solution-oriented approach.
- Collaborative mindset and ability to work within an international environment.
Ready to Elevate Your Career?
Joining Haulotte means sharing with its 1,700 employees the commitment to taking care of people: employees, customers and suppliers.
The work of our employees is guided by our values: respect, commitment and performance.